한국어 자주 묻는 질문
FAQ 페이지에 오신 것을 환영합니다! 여기에서 제품, 배송, 반품 등과 관련해 가장 자주 묻는 질문에 대한 답변을 확인하실 수 있습니다.
상품
아래는 저희 제품에 대해 자주 묻는 몇 가지 질문입니다
네, 저희 실크 스카프는 손세탁하실 수 있습니다. 다만 스카프를 최상의 상태로 오래 유지하실 수 있도록 몇 가지 관리 팁을 알려드리고자 합니다. 실크 스카프 세탁 및 관리 방법
실크에 대하여
실크는 강한 섬유이지만, 직조 방식에 따라 섬세할 수도 있습니다. 항균 특성을 지닌 천연 섬유이기 때문에 냄새와 박테리아가 남기 쉬운 편이 아닙니다. 실크의 고유한 특성상, 눈에 띄게 오염되지 않은 이상 실크 제품은 자주 세탁할 필요가 없습니다.
일반 안내
실크 제품을 산뜻하게 유지하려면 일반적으로 손세탁보다 드라이클리닝이 더 좋은 선택입니다. 손세탁할 경우 실크의 광택이 서서히 옅어질 수 있지만, 이러한 방식으로 세탁하면 고유한 질감이 살아나도록 도와줍니다.
당사의 53x53cm 실크 반다나는 대각선으로 접어 헤어밴드로 사용하기에 딱 좋은 크기입니다. 스타일링 팁
세련된 넥커치프 스타일을 원하신다면, 53x53cm 및 65x65cm 실크 스카프가 대부분의 분들께 적합합니다.
53cm 스카프는 대각선으로 접었을 때 목에 깔끔하게 묶기 딱 좋은 길이입니다.
더 다양한 스타일링을 원하시거나 목둘레가 더 큰 경우(17 inches 이상)에는 편안한 착용감을 위해 65cm 스카프를 추천드립니다.
더 많은 스타일링 아이디어는 저희 저널에서 확인해 보세요:
해변 여행용이나 클래식한 터번 스타일 헤어 타이용으로는, 최소 65cm (26 inches) 이상의 스카프가 머리 대부분을 가리기에 적합합니다. 좀 더 정교한 스타일을 시도하거나 비키니를 가릴 수 있는 활용도 높은 스커트처럼 사용하고 싶다면, 90cm 스카프가 훌륭한 선택입니다. 스타일링 팁
네, 저희는 단면 및 양면 실크 스카프를 모두 제공합니다.
저희 디자인은 주로 100% 실크 트윌과 100% 실크 새틴으로 제작됩니다. 실크 트윌은 은은한 광택, 우아한 질감, 오래 지속되는 내구성을 더해주는 사선 짜임으로 잘 알려져 있으며, 실크 새틴은 광택 있는 앞면과 더욱 부드러운 무광의 뒷면으로 많은 사랑을 받고 있습니다.
각 상품 페이지의 “Details” 섹션에서 더 자세한 내용을 확인하시거나, 저희 저널에서 실크 새틴과 실크 트윌의 차이점을 살펴보실 수 있습니다.
네, 프리미엄 100% 멀버리 실크부터 실크-캐시미어 및 실크-코튼 혼방까지, 저희 디자인을 구현하는 데 사용하는 소재는 OEKO-TEX® Standard 100 인증을 받아 안전성과 환경적 책임에 대한 최고 기준을 충족합니다.
Our scarves are made using premium 6A-grade mulberry silk, sourced from China — widely recognised as one of the world’s leading producers of high-quality silk fibres.
All silk used in our products is OEKO-TEX® Standard 100 certified, meaning it has been independently tested and verified to meet strict international safety standards for harmful substances.
Each design is thoughtfully created in our studio in England. Depending on the printing technique required, the artwork is then printed either in China or in the UK.
The final step — the traditional hand-rolled hems — is completed by skilled artisans in China, with whom we have worked closely for many years.
This combined approach allows us to maintain exceptional craftsmanship while keeping our pricing fair and accessible for customers worldwide.
Yes, our scarves are crafted from high-quality, hypoallergenic materials - either OEKO-TEX® certified 100% silk or a silk-cashmere blend - making them suitable for sensitive skin. However, we recommend checking the specific material composition for any potential allergies.
Orders
Below are some common questions about orders
Yes! We offer zero-plastic, free gift wrapping in a beautiful box for items marked as a gift.
Larger items, such as pure cashmere scarves or bags, are also gift wrapped but without a box.
You can add a gift note in your cart before checkout, and we’ll handwrite it on our gift card. You can leave any special instructions for your order too, such as requesting items to be wrapped separately.
If you go to your cart, you'll see an option to"Leave a gift note"at the bottom left, just above the"CHECKOUT"button. Simply click on it and type in your message, and we'll handwrite it on a gift card to include with your order.
Your exclusive 10% discount code will be emailed to you within a few minutes of signing up. If you don’t see it, please check your email address and your junk or spam folder.
Still can’t find it? Feel free to reach out to us – we’re happy to resend it.
If you’ve already placed your first order without using the code, we’ll review your account status and process the 10% refund after your request.
Discount codes cannot be combined with our seasonal exclusive sale offers.
If you’re purchasing both sale and non-sale items, we recommend placing them in separate orders so you can enjoy the full benefits of both promotions.
We apologize, but if the item is currently sold out, it is not available for purchase at this time. However, we regularly update our inventory, so please check back or contact us for more information. We also recommend signing up for our newsletter to stay informed about the latest product updates and restocks.
We currently don’t offer customisation options, except for wholesale purchases. However, we’re always open to feedback and ideas. Our goal is to create unique pieces that suit diverse styles, so feel free to share your suggestions with us!
If your order hasn't been dispatched, you can change the delivery address. Simply leave us a message here with the correct address, and we'll update it before dispatching your order.
Yes, we offer wholesale and bulk purchasing options for businesses, events, or special occasions. For tailored pricing, availability, and collaboration opportunities, please contact us directly — we’d be happy to help.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
We aim to dispatch your order within 1 working day. Orders placed before 1pm London time (BST/GMT) on working days will be processed the same day. If any items are out of stock, we’ll notify you via email.
Please note: No dispatch on weekends, bank holidays, or national holidays.
If you need any assistance, feel free to message us via the chat box or email info@lulu-lane.com and we will get back to you as soon as possible.
- Free Worldwide Tracked Shipping
We're based in the UK, and our online shop proudly serves international customers across the EU, Norway, Switzerland, Iceland, the United States, Canada, Australia, New Zealand, Japan, Singapore, and South Korea.
Delivery times are calculated from dispatch.
- UK orders: Free shipping via Royal Mail Tracked 24 (next working day delivery aim). You can upgrade to Royal Mail Special Delivery Guaranteed by 1pm for an additional £8.
- International orders: Free shipping via Royal Mail International Tracked (estimated delivery: 3–7 working days, depending on the destination).
Please note: International delivery may take longer due to customs processing or seasonal delays, especially during the busy festive season.
- Order Processing Time: 0-2 working days
- More information about shipping
Yes, we do! We're based in the UK, and our online shop proudly serves international customers across the EU, Norway, Switzerland, Iceland, the United States, Canada, Australia, New Zealand, Japan, Singapore, and South Korea.
We hope you love your purchase, but if you need to return it, we're here to help.